RETURN & REFUND POLICY

Thank you for shopping with couturecandya.

We want customers purchasing bridal dresses, bridesmaid dresses, cocktail dresses, evening dresses, homecoming dresses, prom dresses, wedding dresses, and other occasion wear from couturecandya to have a clear understanding of their return and refund rights.

This Return & Refund Policy applies to eligible purchases made through https://couturecandya.shop, including orders placed by customers in the United States.

1.1 Contact Information

Store Name: couturecandya
Website: https://couturecandya.shop
Email: info@couturecandya.shop
Phone: +49 176 6711083

Business Address:
Rather Str. 14
Gremberghoven
51149 Köln
Germany

1.2 Return Period

Customers may request a return within 30 business days after receiving their order.

The return period begins on the date the shipment is shown as delivered by the applicable shipping carrier.

To qualify for consideration under this policy, customers must contact us within the 30-business-day return period.

Return requests submitted after the applicable return period may be declined unless applicable law requires otherwise.

1.3 How to Request a Return

To begin a return, contact us at:

info@couturecandya.shop

Please include:

• Your order number;

• Your full name;

• The email address used to place the order;

• The product you wish to return;

• The reason for the return;

• Photographs where the product is defective, damaged, incorrect, or materially different from what was ordered.

Please wait for return instructions before sending an item back.

Sending an item without following the provided return instructions may delay processing.

1.4 Eligible Returns

To qualify for a standard return, an item should generally:

• Be returned within the stated return period;

• Be unworn except for reasonable fitting;

• Be unwashed;

• Be unaltered;

• Be free from stains, makeup, perfume, deodorant, body oils, or other signs of use;

• Retain original tags where applicable;

• Include original accessories and packaging where reasonably possible.

We recognize that a customer may need to try on a dress to determine fit. Reasonable fitting alone will not automatically make a product ineligible for return.

1.5 Wedding, Bridal, Prom and Formal Dresses

Because bridal and formal-event garments require careful handling, customers should take particular care when trying them on.

Items may not qualify for a standard return if they have:

• Been worn to an event;

• Been professionally or personally altered;

• Been washed or dry-cleaned;

• Been stained or damaged;

• Had original tags removed where tags are required for resale;

• Been modified from their original condition.

These limitations do not affect rights relating to defective, damaged, incorrect, or misdescribed products.

1.6 Change-of-Mind Returns

Eligible returns may be requested for reasons such as:

• Change of mind;

• Size or fit concerns;

• Style preference;

• Event plans changing;

• Product no longer being required.

The item must still satisfy the applicable return conditions and be requested within 30 business days after delivery.

1.7 Damaged, Defective or Incorrect Products

Please contact us if you receive:

• A damaged product;

• A defective product;

• The wrong size due to our fulfillment error;

• The wrong color or style;

• A product different from the item ordered;

• A product materially different from its description.

Where the problem is confirmed to have resulted from our error or a product defect, we will provide an appropriate remedy, which may include a replacement, return arrangement, or refund.

Where applicable, reasonable return shipping costs resulting from our error will be covered by couturecandya.

1.8 Return Shipping Costs

For returns caused by a confirmed defect, damage, or fulfillment error on our part, couturecandya will cover applicable return shipping costs.

For an eligible change-of-mind, size, fit, style, or preference return that is not caused by our error, the customer may be responsible for return shipping costs unless we advise otherwise or applicable law requires a different arrangement.

Any applicable return shipping responsibility will be communicated before the customer sends the product back.

1.9 Return Method

Returns are handled by mail unless another method is specifically provided by our customer service team.

Customers should use a trackable shipping service where reasonably available and retain proof of shipment until the return has been completed.

The correct return destination will be provided with the return instructions.

Do not send a product to an address that has not been confirmed for your return.

1.10 Return Inspection

After a returned item is received, we may inspect it to verify:

• Product condition;

• Return eligibility;

• Whether the correct product was returned;

• Whether the item has been worn, washed, altered, or damaged;

• Whether applicable tags and accessories are included.

We will notify the customer when the return has been reviewed and whether the refund has been approved.

1.11 Refund Method

Approved refunds will be returned to the original payment method used for the purchase.

We do not normally substitute store credit for an approved monetary refund unless the customer expressly agrees to that option.

1.12 Refund Processing Time

Once a refund has been approved, couturecandya will process the approved refund within 7 business days.

The approved refund will be sent to the original payment channel used to place the order.

After we issue the refund, a bank, card issuer, or payment provider may require additional time to display the funds in the customer's account. Processing times controlled by the customer's financial institution are outside our direct control.

1.13 Refund Amount

The approved refund amount will ordinarily cover the eligible amount paid for the returned product.

Any additional amount, including shipping-related costs, will depend on the reason for the return, the circumstances of the order, and applicable law.

1.14 Exchanges

If you require a different size, color, or style, contact us at info@couturecandya.shop.

Exchange availability depends on inventory.

Where an exchange cannot be provided, the customer may complete an eligible return and place a new order.

1.15 Order Cancellation

If you wish to cancel an order, contact us as soon as possible.

We will make reasonable efforts to cancel an order before fulfillment begins.

Once an order has entered fulfillment or has been shipped, cancellation may no longer be possible. The customer may instead follow the return procedure after receiving the order.

1.16 Consumer Rights

Nothing in this policy is intended to exclude or restrict mandatory consumer rights that cannot legally be waived.

Where applicable consumer protection law provides rights that are more favorable than this policy, those legal rights will apply.

1.17 Contact Us

For return or refund questions:

couturecandya
Email: info@couturecandya.shop
Phone: +49 176 6711083

Rather Str. 14
Gremberghoven
51149 Köln
Germany

2. PRIVACY POLICY

Last Updated: September 2026

This Privacy Policy explains how couturecandya collects, uses, discloses, stores, and protects personal information when you visit, communicate with, or make a purchase from https://couturecandya.shop.

2.1 Business Information

Store: couturecandya
Website: https://couturecandya.shop
Email: info@couturecandya.shop
Phone: +49 176 6711083

Address:
Rather Str. 14
Gremberghoven
51149 Köln
Germany

2.2 Information We May Collect

Depending on how you use our website, we may collect information such as:

• Name;

• Billing address;

• Shipping address;

• Email address;

• Telephone number;

• Order information;

• Products purchased or viewed;

• Payment transaction information;

• IP address;

• Browser information;

• Device information;

• Website usage information;

• Cookie and similar technology information;

• Customer support communications;

• Return and refund information.

Payment credentials may be processed by payment service providers rather than being stored directly by couturecandya.

2.3 How We Collect Information

We may collect information:

• Directly from you;

• When you place an order;

• When you contact customer support;

• When you subscribe to communications;

• Automatically through cookies and similar technologies;

• Through Shopify and service providers used to operate our store.

2.4 How We Use Personal Information

We may use personal information to:

• Process purchases;

• Confirm payments;

• Fulfill and ship orders;

• Provide tracking information;

• Process returns and refunds;

• Prevent fraud and unauthorized transactions;

• Communicate about orders;

• Respond to questions;

• Maintain and improve our website;

• Understand website performance;

• Comply with legal obligations;

• Protect our business and customers;

• Send marketing communications where permitted and where appropriate consent has been obtained.

2.5 Shopify

Our online store is hosted using Shopify.

Shopify may process personal information in connection with providing commerce, checkout, hosting, security, analytics, and related services.

Shopify's own privacy practices apply separately to information it processes in its capacity as a platform provider.

2.6 Service Providers

We may disclose information to service providers that help us operate the store, including providers involved in:

• Website hosting;

• Payment processing;

• Order fulfillment;

• Shipping and delivery;

• Fraud prevention;

• Analytics;

• Customer support;

• Email communications;

• Technical infrastructure.

These providers should receive only the information reasonably necessary to perform their services.

2.7 Payment Information

Payment transactions may be processed through third-party payment processors.

We do not intend to store complete payment card details on our own systems where those details are processed securely by an authorized payment provider.

2.8 Cookies and Similar Technologies

Our website may use cookies, pixels, local storage, and related technologies to:

• Keep the website functioning;

• Remember preferences;

• Support checkout;

• Prevent fraud;

• Understand website use;

• Measure performance;

• Support advertising where permitted.

Where required by applicable law, users may be offered cookie consent or privacy preference controls.

2.9 Advertising and Analytics

Where permitted, information may be used to understand the effectiveness of advertising or provide more relevant advertising.

We may use analytics and advertising technologies provided by third parties.

Where legally required, we will obtain appropriate consent before using non-essential tracking technologies.

2.10 Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this policy, including:

• Completing transactions;

• Maintaining business records;

• Resolving disputes;

• Preventing fraud;

• Complying with tax, accounting, regulatory, and legal requirements.

Different categories of information may be retained for different periods.

2.11 Data Security

We use reasonable administrative, technical, and organizational measures intended to protect personal information.

However, no electronic transmission or storage system can be guaranteed to be completely secure.

Customers should also protect their account credentials and devices.

2.12 International Data Transfers

Because we operate online and sell to customers in the United States while our business contact address is in Germany, personal information may be processed in more than one country.

Where legally required, appropriate safeguards may be used in connection with international data transfers.

2.13 Your Privacy Rights

Depending on where you live, you may have rights such as:

• Requesting access to personal information;

• Requesting correction;

• Requesting deletion;

• Requesting restriction of processing;

• Objecting to certain processing;

• Requesting portability;

• Withdrawing consent where processing is based on consent;

• Opting out of certain marketing communications.

These rights are subject to applicable legal limitations and exceptions.

2.14 United States Privacy Rights

Residents of certain U.S. states may have additional privacy rights under applicable state privacy laws.

Where such laws apply, customers may be entitled to request information about personal data processing and exercise applicable access, deletion, correction, or opt-out rights.

2.15 Marketing Communications

Customers may unsubscribe from marketing emails by using the unsubscribe mechanism provided in the communication or by contacting us.

Transactional communications regarding orders, returns, refunds, security, or customer service may still be sent when necessary.

2.16 Children's Privacy

Our products and website are intended for general consumers purchasing formal and occasion apparel.

We do not knowingly seek to collect personal information directly from children in violation of applicable law.

2.17 Changes to This Privacy Policy

We may update this Privacy Policy to reflect changes in our business practices, technology, legal obligations, or services.

The updated version will be published on our website.

2.18 Contact

For privacy questions or requests:

couturecandya
Email: info@couturecandya.shop
Phone: +49 176 6711083

Rather Str. 14
Gremberghoven
51149 Köln
Germany

3. TERMS OF SERVICE

Last Updated: September 2026

These Terms of Service govern your use of https://couturecandya.shop and purchases made from couturecandya.

By accessing the website or placing an order, you agree to these Terms of Service.

3.1 Store Information

Store Name: couturecandya
Email: info@couturecandya.shop
Phone: +49 176 6711083

Business Address:
Rather Str. 14
Gremberghoven
51149 Köln
Germany

3.2 Online Store

couturecandya provides an online store offering products that may include:

• Bridal dresses;

• Bridesmaid dresses;

• Cocktail dresses;

• Evening dresses;

• Homecoming dresses;

• Prom dresses;

• Wedding dresses;

• Related formal and occasion apparel.

3.3 Eligibility

By using the website, you represent that you have the legal capacity to enter into a purchase agreement or that you are using the website with appropriate authorization.

3.4 Product Information

We aim to provide accurate:

• Product titles;

• Descriptions;

• Images;

• Sizes;

• Colors;

• Prices;

• Availability information.

However, monitor and device displays may cause colors to appear differently.

Measurements may also vary slightly depending on the product and measurement method.

3.5 Sizing

Customers should review the applicable size information before purchasing.

Formalwear sizing may differ between styles.

A customer's normal size in one garment does not necessarily guarantee the same fit in another product.

3.6 Prices

Prices displayed on the website apply at the time an order is placed, subject to correction of obvious technical or pricing errors.

Applicable taxes or other charges will be displayed during checkout where required.

3.7 Orders

Submission of an order does not necessarily mean that the order has been finally accepted.

We may need to verify:

• Product availability;

• Payment authorization;

• Shipping information;

• Fraud or security concerns.

We reserve the right to cancel or decline an order where reasonably necessary, including where a product is unavailable, payment cannot be verified, or an obvious pricing error has occurred.

Any payment collected for a cancelled order will be handled appropriately.

3.8 Payment

Customers must provide accurate billing and payment information.

Payment must be successfully authorized before an order can be fulfilled.

The payment methods actually available to a customer are those displayed during checkout.

3.9 Shipping

Our standard order processing time is 1–3 business days.

Our estimated shipping transit time for the United States is 5–8 business days.

Additional details are available in our Shipping Policy.

3.10 Returns and Refunds

Eligible return requests must be submitted within 30 business days after delivery.

Approved refunds will be processed within 7 business days and returned to the original payment method.

Full conditions are contained in our Return & Refund Policy.

3.11 Accuracy of Customer Information

Customers are responsible for providing accurate:

• Name;

• Email;

• Telephone number;

• Billing information;

• Shipping address.

Incorrect information may cause delays or failed delivery.

3.12 Prohibited Use

You may not use the website:

• For unlawful activity;

• To commit fraud;

• To distribute malware;

• To interfere with website security;

• To impersonate another person;

• To infringe intellectual property rights;

• To collect information from the website through abusive automated means.

3.13 Intellectual Property

Unless otherwise stated, website content belonging to couturecandya, including original text, branding, layouts, and other protected materials, may not be copied or commercially exploited without authorization.

Third-party trademarks remain the property of their respective owners.

3.14 Reviews and User Content

Where the website permits reviews or other user submissions, customers are responsible for ensuring their content is lawful and does not violate third-party rights.

We may remove unlawful, fraudulent, abusive, or irrelevant content where appropriate.

3.15 Third-Party Services

The website may rely on third-party providers for services such as:

• Hosting;

• Checkout;

• Payment processing;

• Shipping;

• Analytics.

Use of those services may also be subject to the relevant provider's terms.

3.16 Website Availability

We aim to keep the website accessible but cannot guarantee uninterrupted access at all times.

Maintenance, technical problems, or circumstances outside our reasonable control may temporarily affect availability.

3.17 Limitation of Liability

Nothing in these terms excludes liability that cannot legally be excluded.

To the extent permitted by applicable law, couturecandya will not be liable for indirect or consequential loss arising solely from circumstances beyond our reasonable control.

Mandatory consumer rights remain unaffected.

3.18 Governing Principles

These terms are administered from our business location in Germany.

Nothing in these Terms of Service is intended to deprive consumers of mandatory protections available under applicable consumer law in their place of residence.

3.19 Changes to These Terms

We may update these terms where reasonably necessary.

The latest version will be published on the website.

3.20 Contact

Questions concerning these Terms of Service may be sent to:

couturecandya
info@couturecandya.shop
+49 176 6711083

Rather Str. 14
Gremberghoven
51149 Köln
Germany

4. SHIPPING POLICY

Last Updated: September 2026

Thank you for shopping with couturecandya.

This Shipping Policy explains our order handling, shipping timelines, delivery estimates, address requirements, tracking procedures, and other shipping-related information for customers purchasing from https://couturecandya.shop.

Our primary sales market is the United States.

4.1 Business Information

Store Name: couturecandya
Email: info@couturecandya.shop
Phone: +49 176 6711083

Business Address:
Rather Str. 14
Gremberghoven
51149 Köln
Germany

4.2 Shipping Destination

We sell and ship eligible products to customers in the United States.

Shipping availability may depend on:

• Product availability;

• Customer location;

• Carrier coverage;

• Delivery restrictions.

4.3 Order Processing Time

Our standard order processing time is:

1–3 business days

Processing begins after successful order placement and payment authorization.

Order processing may include:

• Order verification;

• Payment confirmation;

• Product availability checks;

• Product preparation;

• Packaging;

• Shipping label preparation;

• Carrier handoff preparation.

Processing time is separate from transit time.

4.4 Business Days

Business days generally exclude Saturdays, Sundays, and applicable public holidays.

Orders received on non-business days normally begin processing on the next available business day.

4.5 Shipping Transit Time

After an order has been processed and transferred for shipping, the estimated transit time is:

5–8 business days

4.6 Estimated Total Delivery Time

Our normal estimated total timeframe is:

1–3 business days processing
plus
5–8 business days transit

Customers should therefore generally expect delivery within approximately:

6–11 business days

Delivery timeframes are estimates rather than guaranteed delivery dates.

4.7 Shipping Charges

Any applicable shipping charge will be clearly shown during checkout before the customer submits payment.

Customers will be able to review:

• Product price;

• Shipping charge, if applicable;

• Applicable tax;

• Final order total.

We do not intentionally add undisclosed shipping charges after checkout.

4.8 Order Confirmation

After an order is successfully submitted, an order confirmation may be sent to the email address provided by the customer.

Customers should review the confirmation carefully.

4.9 Shipping Confirmation and Tracking

When an order ships, tracking information may be provided where available.

Tracking may include:

• Tracking number;

• Carrier;

• Tracking link;

• Shipment status.

Carrier systems may require some time after shipment before tracking becomes active.

4.10 Shipping Address Accuracy

Customers are responsible for providing complete and accurate delivery information, including:

• Recipient name;

• Street address;

• Apartment or unit number;

• City;

• State;

• ZIP code;

• Country;

• Email address;

• Telephone number where requested.

Incorrect information can result in delivery delays or failed delivery.

4.11 Address Changes

Customers requiring an address change should contact:

info@couturecandya.shop

as soon as possible.

We cannot guarantee address changes once an order has entered fulfillment or has been shipped.

4.12 Delivery Delays

A shipment may occasionally be delayed by events such as:

• Carrier disruptions;

• Severe weather;

• Transportation interruptions;

• Public holidays;

• High seasonal volume;

• Security procedures;

• Incorrect address information;

• Customs or cross-border processing where applicable;

• Other circumstances outside our reasonable control.

4.13 Lost Shipments

If tracking suggests that a shipment may be lost, contact us with your order number.

We may work with the carrier to investigate the shipment and determine an appropriate resolution.

4.14 Packages Marked Delivered

If tracking shows delivery but the package cannot be located, customers should:

• Confirm the delivery address;

• Check the delivery area;

• Ask household members;

• Ask neighbors where appropriate;

• Check building reception or parcel storage;

• Review carrier delivery information.

If the parcel still cannot be found, contact us.

4.15 Damaged Shipments

If a package arrives damaged, contact us as soon as reasonably possible and provide:

• Order number;

• Description of the damage;

• Photographs of the product;

• Photographs of the package where applicable.

4.16 Incorrect or Missing Products

If a shipment contains an incorrect or missing product, contact:

info@couturecandya.shop

and provide your order number and relevant information.

4.17 Returns

Returns are governed by our separate Return & Refund Policy.

Customers should contact us before returning any item and follow the return instructions provided.

4.18 Contact

For shipping questions:

couturecandya
Email: info@couturecandya.shop
Phone: +49 176 6711083

Rather Str. 14
Gremberghoven
51149 Köln
Germany

5. LEGAL NOTICE

Last Updated: September 2026

This Legal Notice provides business and contact information for the operator of https://couturecandya.shop.

5.1 Website Operator

Trading / Store Name: couturecandya

Website:
https://couturecandya.shop

Business Address:
Rather Str. 14
Gremberghoven
51149 Köln
Germany

Email:
info@couturecandya.shop

Telephone:
+49 176 6711083

5.2 Business Activity

couturecandya operates an online retail website offering fashion and occasion apparel, which may include:

• Bridal dresses;

• Bridesmaid dresses;

• Cocktail dresses;

• Evening dresses;

• Homecoming dresses;

• Prom dresses;

• Wedding dresses;

• Related formalwear.

The primary sales market of the online store is the United States.

5.3 Website Responsibility

We make reasonable efforts to keep information on the website accurate and current.

However, product availability, pricing, descriptions, policies, and other website information may be updated when reasonably necessary.

5.4 External Links

The website may contain links to third-party websites or services.

We do not control third-party websites and are not responsible for their independent content, security, availability, or privacy practices.

5.5 Intellectual Property

Unless otherwise stated, original website content owned by couturecandya is protected by applicable intellectual property laws.

Third-party trademarks and intellectual property remain the property of their respective owners.

No appearance of third-party intellectual property should be interpreted as an affiliation, sponsorship, or endorsement unless expressly stated.

5.6 Consumer Information

Customers should review our:

• Shipping Policy;

• Return & Refund Policy;

• Privacy Policy;

• Terms of Service

before completing a purchase.

These policies explain the principal conditions applicable to orders made through the website.

5.7 Dispute and Consumer Rights

Customers are encouraged to contact us directly if a problem arises so that we can attempt to resolve the issue promptly.

Nothing in this Legal Notice removes mandatory consumer rights or remedies available under applicable law.

5.8 Contact

For legal or business inquiries:

couturecandya

Rather Str. 14
Gremberghoven
51149 Köln
Germany

Email: info@couturecandya.shop
Phone: +49 176 6711083

6. ABOUT US

Welcome to couturecandya, an online destination for elegant dresses and special-occasion fashion.

Our collection focuses on clothing for some of life's most memorable occasions, including weddings, celebrations, formal events, school dances, cocktail events, and evening gatherings.

Through https://couturecandya.shop, we serve customers primarily in the United States.

Our Collection

Our product selection may include:

• Bridal dresses;

• Wedding dresses;

• Bridesmaid dresses;

• Cocktail dresses;

• Evening dresses;

• Homecoming dresses;

• Prom dresses;

• Other formal and special-occasion apparel.

We understand that occasion wear is different from ordinary everyday clothing.

A wedding dress, bridesmaid dress, prom dress, or evening gown may be connected to an important date and an important memory. For that reason, we aim to present our products with clear descriptions, useful product information, and transparent purchasing policies.

Our Approach

At couturecandya, our approach is centered around three principles:

Style

We focus on dresses and formalwear designed for weddings, parties, ceremonies, school events, and other special occasions.

Clarity

We believe customers should understand important purchase information before placing an order, including product details, estimated delivery timeframes, return conditions, and refund procedures.

Customer Support

If a customer has a question regarding an order, delivery, return, or refund, our support contact information is publicly available.

Shipping to the United States

Our primary sales market is the United States.

Orders are normally processed within 1–3 business days, followed by an estimated shipping transit time of 5–8 business days.

Further information is available in our Shipping Policy.

Returns and Refunds

Eligible customers may request a return within 30 business days after receiving an order, subject to the conditions described in our Return & Refund Policy.

Once a refund has been approved, we process the approved refund within 7 business days, returning it to the original payment method.

Our Commitment

We aim to maintain a store that is:

• Easy to navigate;

• Clear about product information;

• Transparent about order fulfillment;

• Transparent about returns and refunds;

• Accessible to customers seeking support.

We do not believe important purchase conditions should be hidden or difficult to find.

Contact Us

We welcome questions relating to our products, orders, shipping, returns, or store policies.

couturecandya

Website: https://couturecandya.shop
Email: info@couturecandya.shop
Phone: +49 176 6711083

Business Address:

Rather Str. 14
Gremberghoven
51149 Köln
Germany