AGB

TERMS OF SERVICE

These Terms of Service govern your use of https://couturecandya.shop and purchases made from couturecandya.

By accessing the website or placing an order, you agree to these Terms of Service.

3.1 Store Information

Store Name: couturecandya
Email: info@couturecandya.shop
Phone: +49 176 6711083

Business Address:
Rather Str. 14
Gremberghoven
51149 Köln
Germany

3.2 Online Store

couturecandya provides an online store offering products that may include:

  • Bridal dresses;

  • Bridesmaid dresses;

  • Cocktail dresses;

  • Evening dresses;

  • Homecoming dresses;

  • Prom dresses;

  • Wedding dresses;

  • Related formal and occasion apparel.

3.3 Eligibility

By using the website, you represent that you have the legal capacity to enter into a purchase agreement or that you are using the website with appropriate authorization.

3.4 Product Information

We aim to provide accurate:

  • Product titles;

  • Descriptions;

  • Images;

  • Sizes;

  • Colors;

  • Prices;

  • Availability information.

However, monitor and device displays may cause colors to appear differently.

Measurements may also vary slightly depending on the product and measurement method.

3.5 Sizing

Customers should review the applicable size information before purchasing.

Formalwear sizing may differ between styles.

A customer's normal size in one garment does not necessarily guarantee the same fit in another product.

3.6 Prices

Prices displayed on the website apply at the time an order is placed, subject to correction of obvious technical or pricing errors.

Applicable taxes or other charges will be displayed during checkout where required.

3.7 Orders

Submission of an order does not necessarily mean that the order has been finally accepted.

We may need to verify:

  • Product availability;

  • Payment authorization;

  • Shipping information;

  • Fraud or security concerns.

We reserve the right to cancel or decline an order where reasonably necessary, including where a product is unavailable, payment cannot be verified, or an obvious pricing error has occurred.

Any payment collected for a cancelled order will be handled appropriately.

3.8 Payment

Customers must provide accurate billing and payment information.

Payment must be successfully authorized before an order can be fulfilled.

The payment methods actually available to a customer are those displayed during checkout.

3.9 Shipping

Our standard order processing time is 1–3 business days.

Our estimated shipping transit time for the United States is 5–8 business days.

Additional details are available in our Shipping Policy.

3.10 Returns and Refunds

Eligible return requests must be submitted within 30 business days after delivery.

Approved refunds will be processed within 7 business days and returned to the original payment method.

Full conditions are contained in our Return & Refund Policy.

3.11 Accuracy of Customer Information

Customers are responsible for providing accurate:

  • Name;

  • Email;

  • Telephone number;

  • Billing information;

  • Shipping address.

Incorrect information may cause delays or failed delivery.

3.12 Prohibited Use

You may not use the website:

  • For unlawful activity;

  • To commit fraud;

  • To distribute malware;

  • To interfere with website security;

  • To impersonate another person;

  • To infringe intellectual property rights;

  • To collect information from the website through abusive automated means.

3.13 Intellectual Property

Unless otherwise stated, website content belonging to couturecandya, including original text, branding, layouts, and other protected materials, may not be copied or commercially exploited without authorization.

Third-party trademarks remain the property of their respective owners.

3.14 Reviews and User Content

Where the website permits reviews or other user submissions, customers are responsible for ensuring their content is lawful and does not violate third-party rights.

We may remove unlawful, fraudulent, abusive, or irrelevant content where appropriate.

3.15 Third-Party Services

The website may rely on third-party providers for services such as:

  • Hosting;

  • Checkout;

  • Payment processing;

  • Shipping;

  • Analytics.

Use of those services may also be subject to the relevant provider's terms.

3.16 Website Availability

We aim to keep the website accessible but cannot guarantee uninterrupted access at all times.

Maintenance, technical problems, or circumstances outside our reasonable control may temporarily affect availability.

3.17 Limitation of Liability

Nothing in these terms excludes liability that cannot legally be excluded.

To the extent permitted by applicable law, couturecandya will not be liable for indirect or consequential loss arising solely from circumstances beyond our reasonable control.

Mandatory consumer rights remain unaffected.

3.18 Governing Principles

These terms are administered from our business location in Germany.

Nothing in these Terms of Service is intended to deprive consumers of mandatory protections available under applicable consumer law in their place of residence.

3.19 Changes to These Terms

We may update these terms where reasonably necessary.

The latest version will be published on the website.

3.20 Contact

Questions concerning these Terms of Service may be sent to:

couturecandya
info@couturecandya.shop
+49 176 6711083

Rather Str. 14
Gremberghoven
51149 Köln
Germany