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SHIPPING POLICY

Thank you for shopping with couturecandya.

This Shipping Policy explains our order handling, shipping timelines, delivery estimates, address requirements, tracking procedures, and other shipping-related information for customers purchasing from https://couturecandya.shop.

Our primary sales market is the United States.

4.1 Business Information

Store Name: couturecandya
Email: info@couturecandya.shop
Phone: +49 176 6711083

Business Address:
Rather Str. 14
Gremberghoven
51149 Köln
Germany

4.2 Shipping Destination

We sell and ship eligible products to customers in the United States.

Shipping availability may depend on:

  • Product availability;

  • Customer location;

  • Carrier coverage;

  • Delivery restrictions.

4.3 Order Processing Time

Our standard order processing time is:

1–3 business days

Processing begins after successful order placement and payment authorization.

Order processing may include:

  • Order verification;

  • Payment confirmation;

  • Product availability checks;

  • Product preparation;

  • Packaging;

  • Shipping label preparation;

  • Carrier handoff preparation.

Processing time is separate from transit time.

4.4 Business Days

Business days generally exclude Saturdays, Sundays, and applicable public holidays.

Orders received on non-business days normally begin processing on the next available business day.

4.5 Shipping Transit Time

After an order has been processed and transferred for shipping, the estimated transit time is:

5–8 business days

4.6 Estimated Total Delivery Time

Our normal estimated total timeframe is:

1–3 business days processing
plus
5–8 business days transit

Customers should therefore generally expect delivery within approximately:

6–11 business days

Delivery timeframes are estimates rather than guaranteed delivery dates.

4.7 Shipping Charges

Any applicable shipping charge will be clearly shown during checkout before the customer submits payment.

Customers will be able to review:

  • Product price;

  • Shipping charge, if applicable;

  • Applicable tax;

  • Final order total.

We do not intentionally add undisclosed shipping charges after checkout.

4.8 Order Confirmation

After an order is successfully submitted, an order confirmation may be sent to the email address provided by the customer.

Customers should review the confirmation carefully.

4.9 Shipping Confirmation and Tracking

When an order ships, tracking information may be provided where available.

Tracking may include:

  • Tracking number;

  • Carrier;

  • Tracking link;

  • Shipment status.

Carrier systems may require some time after shipment before tracking becomes active.

4.10 Shipping Address Accuracy

Customers are responsible for providing complete and accurate delivery information, including:

  • Recipient name;

  • Street address;

  • Apartment or unit number;

  • City;

  • State;

  • ZIP code;

  • Country;

  • Email address;

  • Telephone number where requested.

Incorrect information can result in delivery delays or failed delivery.

4.11 Address Changes

Customers requiring an address change should contact:

info@couturecandya.shop

as soon as possible.

We cannot guarantee address changes once an order has entered fulfillment or has been shipped.

4.12 Delivery Delays

A shipment may occasionally be delayed by events such as:

  • Carrier disruptions;

  • Severe weather;

  • Transportation interruptions;

  • Public holidays;

  • High seasonal volume;

  • Security procedures;

  • Incorrect address information;

  • Customs or cross-border processing where applicable;

  • Other circumstances outside our reasonable control.

4.13 Lost Shipments

If tracking suggests that a shipment may be lost, contact us with your order number.

We may work with the carrier to investigate the shipment and determine an appropriate resolution.

4.14 Packages Marked Delivered

If tracking shows delivery but the package cannot be located, customers should:

  • Confirm the delivery address;

  • Check the delivery area;

  • Ask household members;

  • Ask neighbors where appropriate;

  • Check building reception or parcel storage;

  • Review carrier delivery information.

If the parcel still cannot be found, contact us.

4.15 Damaged Shipments

If a package arrives damaged, contact us as soon as reasonably possible and provide:

  • Order number;

  • Description of the damage;

  • Photographs of the product;

  • Photographs of the package where applicable.

4.16 Incorrect or Missing Products

If a shipment contains an incorrect or missing product, contact:

info@couturecandya.shop

and provide your order number and relevant information.

4.17 Returns

Returns are governed by our separate Return & Refund Policy.

Customers should contact us before returning any item and follow the return instructions provided.

4.18 Contact

For shipping questions:

couturecandya
Email: info@couturecandya.shop
Phone: +49 176 6711083

Rather Str. 14
Gremberghoven
51149 Köln
Germany